Refund policy

General Returns:  If you are not happy with your purchase in general, you can return the item(s) within 30 days of receiving the order. Please email us at contact@paradigmthelabel.com to let us know about your return, full name, and order number and we will give you further information about how to ship back the item(s).

Unfortunately, after the 30 day period has passed, the item is no longer eligible for a refund.

A return/refund cannot be issued unless we are notified, the item(s) are shipped back, and a tracking number is provided.

A pre-paid label will be provided. Shipping costs will then be deducted from the refund amount. Shipping costs for the original order are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary, but we promise on our end to ship your item(s) out to you as soon as the order is received.

For a full refund we need the item(s) to still have the tags attached, be unworn, unwashed, and free of odors and stains to be eligible. A packaging paper / receipt also has to be included with the item(s) when they're shipped back. A tracking number must be sent to us so the return can be tracked and accepted.

Items Not Eligible for Return: Monogrammed items, bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves and bags). Please note that items damaged through normal wear and tear are not eligible for return.

 If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item once it is sent out due to mishaps that can happen once packages are released into the postal system.

CAN I RETURN ITEMS PURCHASED ON SALE?

- Items purchased during sale periods are final sale and not eligible for return.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the status of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1-2 weeks.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, please first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@paradigmthelabel.com.